Identify and clearly state the problem to be dealt with. If it seems fuzzy, spend some time deciding what is in and what is out of scope – this will save time later. Who should we invite to help define the problem and establish the facts around it?
Stage 1 – Get agreement on the known facts, and find out anything else we need to know. Keep going with create idea generation techniques until the group has created a long list of possible ideas – this will be interesting and involving if done properly. While they are fresh, have the group reduce them to probables and then favourites, using methods that preclude argument but evoke open discussion. This can take two hours or two days, depending on the size and scope of the problem, but usually the whole thing can be done in one day. Allocate the actions to owners, and agree completion targets – anything from 2 days to weeks ahead,
Stage 2 – Monitor the progress, and keep everyone updated – keep this fully in awareness, don’t let ‘business as usual’ crowd it out. If delivery looks like slipping, use coaching or other specific inputs to support individuals and teams in shifting their behaviours and delivering the required outcomes. Frequent progress reports to sponsors and stakeholders supplement the public progress reports. If appropriate, manage the whole effort as a project – keep track of issues and resolve them, log progress, test quality, keep a check list of risks and what to do if the undesirable happens.
Stage 3 – check for completion and embedding of changes, communicate successes and produce final sponsor and stakeholder reports.